Operations and Maintenance (O&M)

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Manage Risk and Maximise Performance through Digitalisation

Managing operational risk is a constant challenge for today’s industrial facilities, with asset failures, safety incidents and environmental compliance threatening productivity and profitability. Hexagon’s Operations and Maintenance solutions help you overcome these risks by unlocking the power of your data and accelerating digital maturity. With tools that optimise asset performance, reduce unplanned downtime and capture knowledge from a retiring workforce, our solutions help you turn large volumes of siloed, unstructured information into actionable insights. Achieve operational excellence with reliable, sustainable and intelligent assets that drive better performance and safety across your enterprise.

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O&M Solutions

Hexagon offers a range of Operations and Maintenance solutions to help organisations optimise their people, processes and assets.

Solutions include:

  • graph shown on pane of glass with hand and pen behind pointing to it
    Product

    ETQ Reliance is a cloud-native quality management system solution (QMS), powered by an agile platform that drives 40+ best-in-class applications adaptable to your unique environment.

  • Product

    An integrated network management solution that minimizes outage disruption through earlier detection and faster restoration

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      Partial autonomy
      Analyzes the distribution network in real-time and accurately pinpoints possible faults.
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  • AKMS
    Product

    Expedites the digitisation of operational procedures and processes while enabling organisations to easily manage and distribute up-to-date content and enhance human performance while learning in the flow of work.

  • Product

    Simple-to-use web tools that extend enterprise access to operational information, visualization, analysis and reporting

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      Partial autonomy
      Analyzes the distribution network in real-time and accurately pinpoints possible faults.
    Learn more
  • HxGN APM
    Product

    Operationalise asset strategies for risk, cost and performance and drive condition and predictive maintenance use cases with HxGN APM.

  • Product

    A component that leverages HxGN InService data to deliver customer service alerts, from outage to full restoration

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      Partial autonomy
      Analyzes the distribution network in real-time and accurately pinpoints possible faults.
    Learn more
  • Enterprise Asset Management
    Product

    HxGN EAM allows you to achieve greater visibility into assets for better capital spending decisions.

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      Conditional autonomy
      Autonomous scenario based planning capabilities taking into account key elements of work & asset priority, equipment ranking
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  • Photograph of a woman diligently working on a computer, demonstrating the user interface of j5 Operations Management Solutions.
    Product

    j5 Shift Operations Management provides a tested shift operations management solution for managing ops logbooks, shift handover, operator rounds and control of work at the operations and maintenance interface.

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      Human-Assisted autonomy
      Operational automation contributes to error reduction and data ommissions while streamlining communications.
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  • PAS Automation Integrity
    Product

    PAS Automation Integrity™ collects and contextualizes OT/ICS configurations from the sensor to the cloud and automates change management.

  • PAS PlantState Integrity
    Platform

    PAS PlantState Integrity analyses data from disparate sources to provide critical safety and production information that improves operator situation awareness.

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      Human-Assisted autonomy
      Automated performance reporting for alarms, control loops, boundaries, and IPLs in addition to advanced state-based alarm and boundary management
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Operations and Maintenance FAQs



  • What is Operations and Maintenance?

    Operations and Maintenance (O&M) refers to the essential processes for managing and sustaining systems, facilities, infrastructure and equipment to ensure they function efficiently and effectively throughout their lifecycle. O&M practices are critical across industries such as manufacturing, construction, energy, transportation and more. The key functions of an O&M department include:

    Operations involve daily activities to efficiently run systems, including monitoring and adjustments for peak productivity.

    Preventive and Corrective Maintenance focuses on extending equipment life through planned maintenance and reactive repairs.

    Predictive Maintenance predicts potential failures to enable proactive planning and minimise downtime.

    Asset Performance Management tracks and optimises all system assets to maximise safe and sustainable production.

    Environment, Health and Safety (EHS) Management identifies and mitigates risks, improves EHS performance and ensures regulatory compliance.

    Performance Monitoring uses data analysis to improve operational and maintenance efficiency.

    Energy Efficiency initiatives focus on reducing energy consumption and environmental impact.

    Budgeting and Planning allocate resources for maintenance, upgrades and long-term asset investments.

    Comprehensive Documentation maintains accurate records for transparency and accountability.

    Sustainability emphasises eco-friendly practices, waste reduction and energy conservation.

    Work Management organises tasks, resources and workflows to meet operational goals.

    Asset Lifecycle Information Management tracks all data and documentation related to assets throughout their useful life.

  • What is the relationship between operations and maintenance?

    The relationship between operations and maintenance is symbiotic, with both functions intertwined for the seamless functioning of assets. Operations involve daily activities to run assets smoothly, maximising safe and sustainable production, while maintenance focuses on optimising productive asset availability. Preventive maintenance aligns with operations to prevent breakdowns, maintenance teams quickly respond during operation failures, data sharing informs decisions and continuous improvement ensures reliability and efficiency.



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