Australian Federal Police streamline operations with Hexagon's mobile solution

The challenge

The Australian Federal Police (AFP) has a broad range of national and international responsibilities. It oversees all federal law enforcement and investigative matters, physical security of federal properties and VIPs, and community policing in Australia’s territories. The AFP also plays an extensive role protecting Australia’s overseas interests.

AFP relied on traditional radio communications between first responders in the field and its communication centers. But, as the operational scope and activity of AFP throughout Australia increased, radio congestion became an issue. To improve operational communications across the organization, AFP implemented its Unified Operational Communications project to reduce radio traffic and provide personnel with a choice of communication tools including radio, telephone, push-to-talk, and mobile data.

The solution

To fulfill its needs, AFP selected Hexagon’s Mobile Responder solution for several reasons. First, it’s a commercial off-the-shelf solution that integrates directly into the Hexagon CAD system AFP was already using. It also operates on handheld devices that support a broad ecosystem of off-the-shelf and custom apps. Hexagon’s mobile solution delivers person-level tracking that AFP can integrate with its CAD system, avoiding the need for a separate automated vehicle locating solution and CAD interface. Finally, its simplicity meant it could be widely adopted by AFP members with minimal training.